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How to Fix Magento A2 Hosting Account Suspension

Updated on: March 29, 2020

How to Fix Magento A2 Hosting Account Suspension

Article Summary

A2 is a well-known web hosting solutions provider that started in the year 2001. Since then, they have been working on providing optimized and affordable web hosting solutions. Moreover, it provides customized hosting solutions for popular CMSes like Magento. Customizing the server for Magento helps in things like faster web page loading etc. However, at times the users of its customized Magento hosting may receive emails or messages like your “Magento A2 account suspended!”.

A2 is a well-known web hosting solution provider that started in the year 2001. Since then, they have been working on providing optimized and affordable web hosting solutions. Moreover, it provides customized hosting solutions for popular CMSes like Magento. Customizing the server for Magento helps in things like faster web page loading etc. However, at times the users of its customized Magento hosting may receive emails or messages like your “Magento A2 account suspended!”. This could be due to a number of reasons like malware attack, resource over-consumption, etc.

This article tries to explain the various causes of A2 account suspension and how to recover a suspended account. Also mentioned are the bonus tips to avoid such a scenario in the future.

Reasons behind an A2 Account Suspended Message

There are a number of reasons that can lead to a Magento A2 account suspension. Some of them are as under:

1. Violation of Terms and Conditions

A2 hosting has a list of its own terms of service. It contains provisions regarding the usage of any account. When any new user signs up for the A2 hosting, he/she has to click on a checkbox reading “I have read and agree to the Terms of Service“. In case you violate any of the terms of service, your Magento A2 account gets suspended.

2. Payment Pending

Although the plans of A2 hosting are affordable, at times the users may default on regular payments. A lease of some days may be given, but after that, the account is suspended due to the pending payment.

3. Server Overuse

With each of the hosting plans of A2, comes certain limitations regarding the resources of the server that the user can use. For example, lite users are allowed only 5 databases while other users can create as many databases they want. In case a script or any element on your website uses more resources than specified in the plan, the account may be suspended.

4. CPU Overuse

With each plan of the A2 hosting, comes a limitation of CPU usage. For instance, the lite users can use .5 GB of physical memory while swift users are provided with 1 GB of memory. So, in case any plugin on your website uses more memory than that in the plan, your A2A account may be suspended.

5. Hacked Account

Often, it happens that the A2 account you are using has been compromised by various means. This allows hackers to do a number of malicious things like malware distribution, phishing attacks, etc. A2A hosting detects any such malicious actions and suspends the account to stop the malware from spreading to other sites on the same server.

Magento A2A account suspended
An example of an account suspended message

A2 Magento account suspended due to malware? Clean my website now!

How to remove Magento A2 Account Suspension

Step 1: Back-Up

The first step would be to take a backup of the website. To learn how to do so, follow this link. Thereafter, upload the site to another host to avoid downtime in case the resolution process takes time.

Step 2: Identify the Cause

Thereafter, enquire regarding the cause of the Magento A2 account suspended message. This article will help you in determining the cause.

  • If it is due to payment issues, contact the customer support and make the payment.
  • In case it is due to the server over usage, try to find out the script or page consuming the resources. You can use the cPanel to find out the probable cause.
  • Magento A2 account suspension can also be a consequence of a malware attack. Scan your website with this malware scanner to find out. The malware scanner shell flag all the malicious files on your website. Otherwise, you can also try contacting the customer support of A2 to find out the files that have been infected.
    If you’re an Astra customer, you use the premium malware scanner in the Astra dashboard to detect and delete the malicious files from your server.

Step 3: Remove Malicious Files

If you’re an Astra customer, you can remove all the malicious files from your dashboard. Follow this guide on how to delete malicious files from your website.

Magento a2 account suspension causes
Malware flagged by the Astra Malware Scanner

For others removing the malware yourself can be tricky. In such an event, you can always get a professional service like Astra Security to detect and clean malware from your site. Also, if some file has been flagged as malware by A2 and you doubt it, send it to Astra for further analysis. Choose a plan now to get started with Astra.

Alternatively, you can use the “Server Rewind feature” provided by A2 in cPanel to restore files that have been modified by the malware.

Usually, your website will be restored after resolving the above-mentioned issues within some time. If not, try contacting customer support. Don’t forget to remove the copy of the site from the alternate host.

How to Protect Your Website in the Future

  • Avoid using weak or commonly used passwords for your Magento A2 hosting.
  • Enable Cloudflare in the cPanel for your Magento A2 account.
  • Keep your Magento version up to date.
  • Disable directory indexing in the cPanel of your Magento A2 account.
  • Enable two-factor authentication for your Magento A2 account using this article.
  • Avoid using FTP. As an alternative, you can try SFTP or SSH.
  • The permission of each directory in public_html should be set to 755 and every file should be set to 644 to avoid the Magento A2 account suspended message. To do so, log in to your site via SSH and run the following 3 commands:
cd ~/public_html
find . -type d -exec chmod 755 {} ;
find . -type f -exec chmod 644 {} ;

Conclusion

While a lot of issues can lead to the Magento A2 account suspended message, the trick is to find the cause and respond quickly. While other issues are easy to resolve, malware can prove to be tricky due to its ability to re-infect. However, worry not with Astra’s affordable plans, everyone can secure their website. Customized for scanning web hosting servers, this is a must-have security solution. Take a demo now and see for yourself!

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Jinson Varghese

Jinson Varghese Behanan is an Information Security Analyst at Astra. Passionate about Cybersecurity from a young age, Jinson completed his Bachelor's degree in Computer Security from Northumbria University. When he isn’t glued to a computer screen, he spends his time reading InfoSec materials, playing basketball, learning French and traveling. You can follow him on Medium or visit his Website for more stories about the various Security Audits he does and the crazy vulnerabilities he finds.
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