911 Hack Removal

What is GoDaddy Account Suspension and How to fix it?

Updated on: March 29, 2020

What is GoDaddy Account Suspension and How to fix it?

Article Summary

GoDaddy is a great service to avail domains at a reasonable price. Apart from providing domain names, GoDaddy also provides hosting services to its users. It seems to be a fairly good deal while starting a new internet venture. However, while using the hosting services of GoDaddy often, the users may face the issue of GoDaddy site suspended.

An account suspension by a hosting provider such as GoDaddy can result in downtime for your website. This is to say, a Godaddy site suspension makes your website inaccessible to visitors. Non-payment of dues is the most common reason for account suspension, however, it isn’t the only one. Malware, spam, resource abuse are some other reasons that result in Godaddy site suspended.

Now, tackling an account suspension may not be as easy for an average user to deal with. Hence, we have come up with this article to help you understand and revert this effortlessly. Here we’ll explain in simple terms how to deal with the GoDaddy site suspended message. We will discuss the causes, restoration process & prevention techniques on how to avoid this message. Let’s get started then.

How to fix GoDaddy site suspension?
How to fix GoDaddy site suspension?

Godaddy Site Suspended Examples

Having to deal with the GoDaddy site suspended message can be a frustrating experience but you are not alone. A large number of sites every year get suspended by GoDaddy due to various reasons. When the users visit the website from the internet, a message like the one given below is displayed.

godaddy site suspended
GoDaddy Account Suspended Message

Thereafter, when you try to login to your GoDaddy account using your credentials. You will see a message like the one given in the image below.

godaddy site suspended
GoDaddy site suspended message

To confirm it further, you can check your email for any messages from GoDaddy which would further highlight the causes for your GoDaddy site suspended message.

godaddy site suspended

Causes of Godaddy Site Suspended message

Payment Pending

It is quite possible that while you may be worrying that GoDaddy site suspended message has occurred because of a compromised site but in reality, it could be a reason as small as your payment is pending. Before considering all other serious scenarios, make sure to check this one first.

Although GoDaddy sends email reminders before due dates to remind you of payment it is possible that you might not have checked your mail. Or worse, they could be ending in your spam folder. Or it could be some other reasons like changing your email address.

To avoid such issues, it is recommended to use the option of automatic billing. However, non-payments issues can still arise if the credit card info is outdated.

Violation of Terms of Service

GoDaddy site suspended due to violation of Terms of Service covers a large number of situations. GoDaddy has a universal TOS agreement which can be read here. This universal agreement contains a large no of violations ranging from hosting copyrighted material to hosting fake pharma pages, sending bulk spam, etc. If your site is found to be an offender of any such offense, GoDaddy is most likely to suspend your site and in some serious offenses, legal action may be taken. However, the reasons for your GoDaddy site suspended message will be conveyed to via email. So, it is advised to get in touch and start towards the removal of suspension.

Abuse of Allocated Resources

When you use the shared hosting plan of GoDaddy, your site is allocated a specific amount of resources i.e. web space, processing power, etc. At times, due to reasons known or unknown, your site may exceed the quota of resources. This can create a burden on the shared server and hence lead to a GoDaddy site suspended message. However, when your site exceeds the resource limit, GoDaddy may send a warning email before suspending your account. However, if such issues are frequent with your site, it is now time to upgrade to a VPS or dedicated GoDaddy hosting program.

Website Compromised

Is your payment for GoDaddy account up to date and still your site is suspended? Did you use the server resources within your share and still the site is suspended?

Well in such cases when everything seems to run smoothly, the malicious actor is often hidden behind the scenes. In the above-given cases, it is highly likely that your site has been hacked. Moreover, the hacked sites are often used to:

  • Link Farming
  • Distribution of Spam
  • DDoS
  • Cryptocurrency mining
  • Malware Distribution
  • and much worse things!
How to repair a hacked website?
How to repair a hacked website?

The worrying part is that all this would have been going on behind the scenes. You may be unaware of the malicious scripts running in the background as they are designed to be stealthy. However, the scanners of GoDaddy pick up such illicit activities and then block your account for TOS violations. In some serious scenarios, no prior notification about GoDaddy site suspended may be provided!!

Fixing Godaddy Site Suspended message

Pay Your Dues

In case your GoDaddy site has been suspended due to no payment of dues, firstly login to your GoDaddy account. Thereafter, visit the payment section and pay your dues. In case you use automatic payment, make sure to update your payment info. Once the payment is done, contact the customer service to restore your site.

Limit Your Resource Usage

In order to minimize the usage of resources, look out for the defaulters using heavy resources. They could be:

  • A new upgrade to the site.
  • New plugin installed on the site.
  • Background job running on the server.

In case, you still need more resources for your expanding site, upgrade to a different plan.

Malware Removal

Malware removal is a meticulous process and requires expert supervision. Firstly you need to identify the infected scripts. Thereafter, those infected scripts need to be manually removed. In case the infection is in core files, they need to be replaced by fresh ones. And worse, the infection may still reoccur!

Check also: Website malware scanner and backdoor removal plugin

To make the process of malware removal smooth, it is recommended to use a malware scanner and remover. Astra can do this job for you very easily. Its interface is designed to be used by an average user. Moreover, it can automatically identify the infected files and repair them. Once Astra is done with its cleanup process, contact the GoDaddy customer support. Explain them in detail (through mail or otherwise) the steps taken by you for malware removal. This would restore your site in some time.

Use A Firewall

To make the security of your site rock solid and to avoid messages like GoDaddy site suspended, it is recommended to use a security solution of some sort or a firewall. This would protect the site from such messages in the future. To make your GoDaddy hosted site secure, use a resource and user-friendly firewall like Astra.

Get a demo now to experience the ease of use yourself!

Preventing GoDaddy Site Suspension

  • Use different passwords for different components on Godaddy i.e. Cpanel, MySql, etc. Make sure to use a random and secure password.
  • Always keep your CMS updated on GoDaddy.
  • Opt for regular security audits of your site hosted on GoDaddy. This will help uncover vulnerabilities beforehand.
  • Hide sensitive files and error messages.
  • Use safe coding practices to develop your webpages.
  • Get an SSL certificate for your site on GoDaddy. Use of HTTPS is preferred over HTTP for security reasons.
  • Use a GoDaddy malware scanner to scan site regularly.

Was this post helpful?

Vikas Kundu

Vikas is a computer science graduate with a keen interest in cybersecurity. Besides programming cool software, he also shares his knowledge on website security on niche blogs. He has written over 150 technical write-ups to date and is still actively writing. In his free time, he can be found playing football.
guest

This site uses Akismet to reduce spam. Learn how your comment data is processed.

16 Comments
Oldest
Newest Most Voted
Inline Feedbacks
View all comments
Toni D
Toni D
5 months ago

I have noticed that my blog is getting redirected to strange websites. How can I solve this?

Sai Krishna
Editor
5 months ago
Reply to  Toni D

Thanks for responding to the article. WordPress redirect hacks have been a menace for such a long time now. It metamorphs itself into new redirect hacks every few weeks. For more info, visit here: https://www.getastra.com/blog/911/adaranth-wp-blog-redirection-hack/

P. Carrillo
P. Carrillo
5 months ago

Is csrf is also a part of hacking? What can be done here to secure from happening this?

Sai Krishna
Editor
5 months ago
Reply to  P. Carrillo

Thanks for responding to the article. A CSRF attack involves a malicious website sending a request to a web application via another formerly authenticated website. This allows the attacker to dodge authentication procedures by impersonating the victim using his/her credentials and perform malicious activity or financial transactions. Hot targets for such attacks are online banking services, social media applications and web interfaces for network devices. For more info, visit here: https://www.getastra.com/blog/knowledge-base/cross-site-request-forgery-csrf-attacks-all-you-need-to-know/

Campbell
Campbell
5 months ago

How important is it to use a WAF? I haven’t been using a security plugin or a firewall.

Sai Krishna
Editor
5 months ago
Reply to  Campbell

Thanks for responding to our post. Precisely, a WAF (Web Application Firewall) is like a gatekeeper that filters all traffic coming to your portal. It protects you from hackers, bots, malware etc. A business can set up online rules for users by having a Web Application Firewall. For more info on the significance of WAF kindly refer this article: https://www.getastra.com/blog/astra-product/ecommerce-security-web-application-firewall/

Deon F. Hogan
Deon F. Hogan
5 months ago

I own an e-commerce store and I am not aware much on security threats and how effective they can be.

Sai Krishna
Editor
5 months ago
Reply to  Deon F. Hogan

Thanks for responding to our article. There are just so many e-commerce frauds that are plaguing the industry currently. In this blog post, we have tried to list down the common threats your e-commerce face and how to be safe from them. For more information on security threats visit here: https://www.getastra.com/blog/knowledge-base/ecommerce-security-threats/

Linda
Linda
5 months ago

Can you give me an overview of your features of the security scanner? Would like to explore more before getting anything.

Sai Krishna
Editor
5 months ago
Reply to  Linda

Thanks for responding to the article. Sure, you can click the link here to check out all the features that we offer with our security scanner https://www.getastra.com/features. Looking forward to seeing you on board 🙂

Hedy J. Brandon
Hedy J. Brandon
5 months ago

I can see a lot of Japanese gibberish URLs. Can you guide on how to remove this?

Sai Krishna
Editor
5 months ago

Thanks for responding to our post and sorry to hear about the japanese SEO spam. You can follow this article to remove the hack: https://www.getastra.com/blog/911/black-hat-seo-spam-magento-opencart-prestashop/. We recommend you to use a security plugin and that is what we offer where our experts will help you in securing your website. For pricing and details you can visit: https://www.getastra.com/pricing

Sheri D
Sheri D
5 months ago

Can you suggest a few tips on online business security that I should follow?

Sai Krishna
Editor
5 months ago
Reply to  Sheri D

Thanks for responding to the article. Online business security is gaining its importance over time. With the growing digitization of the business, it is imperative to note that a compromise of the consumer’s data can lead to a $13 million loss to the firms annually. It is, thus, very important to ensure the online business security, if you are looking forward to sustaining. You can go through this article for more information: https://www.getastra.com/blog/knowledge-base/online-business-security-trends-2020/

Pamela A. Vann
Pamela A. Vann
5 months ago

Is there any use in investing in a good VPN for my website? How important is it?

Sai Krishna
Editor
5 months ago
Reply to  Pamela A. Vann

Thanks for responding to our article. Virtual Private Networks or VPNs have become a common tool for every privacy-conscious user. You can use them for many different purposes, and they genuinely provide you with unrestricted and completely anonymous browsing, something that is getting increasingly difficult to find today. For more information visit here: https://www.getastra.com/blog/knowledge-base/why-you-should-invest-in-vpn/

Psst! Hi there. We’re Astra.

We make security simple and hassle-free for thousands
of websites and businesses worldwide.

Our suite of security products include firewall, malware scanner and security audits to protect your site from the
evil forces on the internet, even when you sleep.

earth spiders cards bugs spiders

Made with ❤️ in USA France India Germany