Our API’s were trying to establish communication with your website’s server, but they received no response and were timed out.
Possible causes for the same are:
- Any other security solution is being used alongside Astra, like Mod Security (server-side security solution) or the Cloudflare (WAF) is blocking our API calls.
- Astra’s IP’s aren’t allowed to access your website’s server. A possible fix would be to whitelist these IPs:
- The site is not accessible in general or an HTTP 403 error is being thrown.
If you’re still facing the same issue, you can contact Astra Support through your dashboard.