Our engineers start the cleanup process just as you enter your website details in your Astra dashboard. Usually, the cleanup takes 3-6 hours. The time depends on the amount of infection on your website.
After you sign-up, you receive an email from an engineer who is in-charge of your website. It is recommended to ask them about a better estimate after they’ve spent some time working on your website.
We understand that any downtime to your website means a loss to your business. That’s why we try to be super fast with the cleanup and rely on automation to make sure that your website is up & running again.