Our aim is to assure your website is secure & malware free throughout the year. It is common to run into situations where a website keeps getting re-infected due to various reasons like unsecured websites on the same server or vulnerable code not being secured in a proper fashion. In such cases where a manual malware scan is needed on multiple occasions, Astra’s engineers will suggest security recommendations which are required to be followed. In such situations if the recommendations aren’t followed by you, then your support will throttle. This means, our replies will get slow though we will continue helping you. If this continues until five such instances where recommendations aren’t followed and a cleanup is requested then we reserve the right to refuse the service until appropriate actions are taken. This does not make a case of refund or cancellation.